Return policy

Luna blooommLast Updated: May 12, 2026At Luna blooomm, we want you to love every piece you bring into your life. We understand that sometimes an item may not be the perfect fit or simply doesn’t match your expectations. Our return policy is designed to make the process simple and fair.Return WindowYou may return eligible items within 30 days of receiving your order.Eligibility & ConditionsTo qualify for a return, the item must meet all of the following:
  • Be in its original, unused condition
  • Have all original tags attached
  • Be in the original packaging (when applicable)
  • Not show signs of wear, washing, or alteration
We reserve the right to refuse returns that do not meet these conditions.Non-Returnable ItemsThe following items are final sale and cannot be returned or exchanged:
  • Sale, clearance, or discounted items
  • Custom or personalized orders
  • Intimate apparel, swimwear, and jewelry
  • Items marked as “Final Sale”
  • Gift cards
How to Initiate a Return
  1. Contact us at Luna blooomm@outlook.com with your order number and reason for return.
  2. Await our approval and return instructions (please do not ship back without approval).
  3. Ship the item back to us using a trackable shipping method.
  4. Once we receive and inspect the item, we will process your refund or exchange.
Refund Process
  • Refunds will be issued to the original payment method.
  • Standard refunds are processed within 7–10 business days after we receive and approve the returned item.
  • Shipping fees are non-refundable (unless the return is due to our error, such as a defective or wrong item).
ExchangesWe happily offer exchanges for a different size or color (subject to availability). Please indicate your preferred exchange item when requesting the return.Defective or Wrong ItemsIf you received a damaged, defective, or incorrect item, please contact us immediately at Luna blooomm@outlook.com with photos of the issue. We will cover the return shipping cost and send a replacement or issue a full refund at no extra charge.Return Shipping ResponsibilityYou are responsible for the cost of return shipping unless the return is due to our mistake. We strongly recommend using a trackable shipping service.Contact UsIf you have any questions about our Return Policy or need help with a return, please reach out:
  • Email: Luna blooomm@outlook.com
  • Phone: +44 (0) 190 876 4321
We usually respond within 24–48 hours during business days.